We Are committed to 100% customer satisfaction!
If you are not impressed with the quality of your product, or one of your fragrances just doesn't smell the way that you thought it would smell, we will exchange your product or give you a full refund. The customer has within 15 days of receipt of their product to make a claim with Birdsong's. The returned item(s) should be in it's unused an original condition. Unfornately the cost of shipping to return the item cannot be refunded. However, Birdsong's will pay the additional shipping or return shipping costs if the return is a result of our error( you received an incorrect of defective item or the wrong Men or Women's Fragrance etc) Birdsong's will notify you via telephone/email once we've received and processed the returned item(s).